Privacy policy

PRIVACY POLICY – HOTEL MARITIME Last updated 7 October 2026. 1. DATA CONTROLLER PS19 - Maritime The Hotel ApS, Peder Skrams Gade 19, 1054 Copenhagen K, Denmark. CVR 41905069. E-mail reception@maritime.dk. Phone +45 33 13 48 82. 2. WHAT WE PROCESS When you book and stay with us, we process: Your name, e-mail address, phone number and address. Your stay: arrival and departure, room, number of guests, price, extras and special requests. Payment information. We do not store your card details ourselves; they are handled by our payment provider (see section 4). What the law requires us to register about foreign guests. Your correspondence with us, including chats on our website. 3. WHY, AND ON WHAT BASIS To fulfil our agreement with you: booking, payment, your stay and contact about it. Basis: GDPR article 6(1)(b). To comply with the law: bookkeeping, and the guest register Danish law requires. Basis: article 6(1)(c). Our legitimate interests: running the hotel safely, and handling complaints and claims. Basis: article 6(1)(f). With your consent: newsletters and offers, if you sign up. You can withdraw your consent at any time. Basis: article 6(1)(a). 4. WHO WE SHARE DATA WITH We never sell your data. We use suppliers who process data on our behalf, under data processing agreements: Our hotel system, website booking engine and website chat (Opally). Stripe, for card payments. Stripe is an independent controller of the card transaction itself. E-mail and SMS providers that send your confirmation and messages about your stay. If you book through Booking.com, Expedia or another website, we receive your details from that website, which is itself the controller of what you gave it. We otherwise only share data when the law requires it, for example with the police or tax authorities, or when it is needed to establish or defend a legal claim. 5. TRANSFERS OUTSIDE THE EU/EEA Our suppliers process data within the EU/EEA as a rule. Where data is transferred to a third country, it is on a valid basis, typically the European Commission's standard contractual clauses. 6. HOW LONG WE KEEP IT Bookings and their records are kept for five years after the end of the financial year they belong to (Danish Bookkeeping Act). Correspondence not linked to a booking is deleted no later than 12 months after the last contact. 7. YOUR RIGHTS You have the right of access, rectification, erasure, restriction, objection and data portability. Write to reception@maritime.dk. Some data must be kept for as long as the Bookkeeping Act requires, even if you ask for it to be deleted. 8. COMPLAINTS If you are unhappy with how we handle your data, please tell us first. You can also complain to the Danish Data Protection Agency (Datatilsynet), Carl Jacobsens Vej 35, 2500 Valby, dt@datatilsynet.dk, www.datatilsynet.dk.