Terms and conditions

TERMS AND CONDITIONS – HOTEL MARITIME 1. ABOUT US Hotel Maritime is run by PS19 - Maritime The Hotel ApS, CVR 41905069, Peder Skrams Gade 19, 1054 Copenhagen K, Denmark. Phone +45 33 13 48 82. E-mail reception@maritime.dk. 2. PRICES All prices are in Danish kroner (DKK) and include 25% VAT. The price shown when you book is the price you pay for the room. Breakfast, bike rental and other extras are paid separately. 3. BOOKING AND CONFIRMATION Your booking is binding when you receive a confirmation by e-mail. Please check that the details are correct and contact us as soon as possible if anything is wrong. 4. CANCELLATION Fully Flexible: free cancellation until 24 hours before arrival (15:00 the day before). After that, and if you do not arrive, the full stay is charged. Non-Refundable: the stay is paid when you book and is not refunded if you cancel, change or do not arrive. Groups of several rooms booked directly with us can be cancelled free of charge until 14 days before arrival. After that the full booking is charged. If a stay is cut short after arrival, the remaining nights are not refunded. There is no right of withdrawal for accommodation booked for specific dates (Danish Consumer Contracts Act, section 18(2)(12)). Your right to cancel follows the rules above. If you booked through Booking.com, Expedia or another website, changes and cancellations are made there, under that website's terms. 5. ARRIVAL AND DEPARTURE Check-in from 15:00. Check-out by 11:00. The reception is open daily from 07:00 to midnight. If you arrive after midnight, contact us in advance and we will send you your room number and a code for the key box at the front door. Late check-out of more than one hour costs 150 DKK. Check-out after 15:00 is charged as an extra night. 6. DURING YOUR STAY The hotel is non-smoking. We refresh your room on request: hang the "Sustainable Cleaning" sign on your door before 12:00. If something in your room does not work, tell the reception and we will fix it or move you to another room if one is available. 7. PARKING The hotel has no parking of its own. Sankt Annæ parking house at Ofelia Plads, about 350 metres away, costs about 375 DKK per day. Ask the reception. 8. LIABILITY You are liable for damage that you or your fellow guests cause to the room or the hotel. 9. FORCE MAJEURE We are not liable for losses caused by circumstances beyond our control, such as natural disasters or orders from the authorities. 10. COMPLAINTS If something is not as it should be, tell the reception or write to reception@maritime.dk. If you are not satisfied with our answer, you can complain to the Danish Consumer Complaints Board, Nævnenes Hus, Toldboden 2, 8800 Viborg (www.naevneneshus.dk), or through the EU's online dispute resolution platform.